Contact Center Service

Skills we can’t do without

• Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need
• Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
• Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards
• Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration
• Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner
• Computer Skills: IT proficient and ability to adapt to new systems and processes
• Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas

Organisation: Able to prioritise and manage workload effectively