Principal Program Manager, Technical Delivery

Description

Oracle’s Strategic Customer Engineering organization enables Oracle’s most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical and AI-intensive workloads on Oracle Cloud, and our mission is to ensure customer growth plans are translated into predictable and executable technical outcomes.

The Technical Delivery organization serves as the execution and delivery orchestration layer between Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and regional delivery teams. The team is responsible for converting prioritized customer demand and capacity plans into executable delivery plans, dependency resolution, readiness tracking, risk mitigation, and fulfillment alignment for strategic customer programs.

As a Principal Program Manager, Technical Delivery, you will lead complex cross-functional delivery programs for Oracle’s most strategic OCI customers. You will apply experience in technical program management, cloud infrastructure delivery, customer engagement, operational execution, and stakeholder management to ensure strategic customer commitments are planned, tracked, governed, and delivered with predictability.

You will regularly interact with leaders across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and Delivery organizations to ensure customer priorities, capacity plans, technical dependencies, and execution outcomes remain aligned.

Strong communication skills, analytical capabilities, operational rigor, technical depth, and executive presence are required.

Highly preferred: hands-on Data Center or network engineering background, with demonstrated ability to translate technical infrastructure dependencies into actionable delivery plans, risks, milestones, and executive-ready updates.

Responsibilities

• Lead complex technical delivery programs for Oracle’s strategic OCI customers and high-priority AI workloads.
• Translate prioritized customer demand and capacity plans into executable delivery plans with clear milestones, owners, dependencies, risks, and success criteria.
• Drive cross-functional execution across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, vendors, colocation partners, and regional delivery teams.
• Establish and manage delivery operating mechanisms, including program reviews, readiness checkpoints, dependency tracking, risk reviews, escalation forums, and leadership reporting.
• Identify delivery risks, technical dependencies, capacity constraints, deployment blockers, vendor delays, and execution gaps early.
• Develop mitigation plans, escalation paths, and decision frameworks to keep strategic customer commitments on track.
• Partner with Technical Demand to ensure delivery execution is aligned with approved demand, customer priorities, planning assumptions, and fulfillment readiness.
• Partner with Capacity Management and infrastructure teams to align delivery plans with capacity availability, deployment timelines, and operational readiness.
• Support prioritization and tradeoff discussions involving competing customer commitments, technical dependencies, delivery constraints, and capacity limitations.
• Provide clear visibility into delivery health, customer impact, risks, tradeoffs, blockers, and required decisions.
• Drive accountability across matrixed teams by establishing clear ownership, timelines, action items, and follow-up mechanisms.
• Improve Technical Delivery governance, tooling, dashboards, templates, metrics, and repeatable execution processes.
• Work with geographically distributed teams across multiple regions and time zones.
• Ensure strategic customer demand is positioned for successful, predictable, and timely technical delivery.

Qualifications

Minimum Qualifications:  A minimum of 8 years combined experience with project management, data analysis and direct business experience within a specialized function.  Preferred Qualifications:  Bachelor's degree in Business Administration, Management or related field.  PMP / Scrum Master certification. Proven ability to work cross-functionally with functional and technical teams.  Experience with building and managing reporting tools to support Programs; such as scorecards and KPI metrics to further drive insights around our program strategy. Demonstrated ability to balance quantitative and qualitative metrics to provide a holistic viewpoint.  Expert level experience with Excel, creating dynamic pivot reports and data visualization. Ability to influence through data visualization and interpretation. Must be self-directed and able to work independently as well as in a team environment.  Must be comfortable working in ambiguous situations. Excellent interpersonal skills. Depending on the job there may be additional minimum requirements and/or preferred qualifications.